IT Support & Managed IT Services in Vancouver
IT Rapid Support's Vancouver office is at 1066 West Hastings Street, Suite 2000, Vancouver, BC V6E 3X2, (778) 803-7215. Remote-first managed IT and security for BC businesses, set up around BC's Personal Information Protection Act rather than Ontario rules.
What the Vancouver office does
Our Vancouver office is at 1066 West Hastings Street, Suite 2000, Vancouver, BC V6E 3X2. Call it on (778) 803-7215, or use the 24/7 incident line, (289) 582-9930, for an active incident.
IT Rapid Support has offices in Vancouver, Toronto and Vaughan. Our BC clients are supported mainly remotely: day-to-day help through the helpdesk, Microsoft 365 administration, managed security, backups and device management, staffed 24/7.
Serious incidents, such as ransomware, a hacked mailbox or a suspected privacy breach, go to the 24/7 incident line, (289) 582-9930. Hands-on work in the Lower Mainland is discussed and scoped up front, so you know before you sign what is remote and what is not.
Built for distributed teams
Many of our Vancouver clients have staff in more than one province, or a head office in Ontario and a BC branch. Remote-first support suits that shape: one support team, one Microsoft 365 tenant, and the same sign-in and protections wherever someone works.
The setup that matters most is identity. Multi-factor authentication on every account (Microsoft's security defaults at minimum), managed and encrypted laptops, and conditional access so a lost device can be locked out the same hour.
See Canada-wide managed IT for how multi-province support works.
BC privacy law changes the setup
Most BC private-sector organizations fall under BC's Personal Information Protection Act (PIPA), not Ontario rules. Section 34 requires reasonable security arrangements to protect personal information, judged against how sensitive it is. A clinic or financial adviser is held to a higher standard than a shop holding names and emails.
PIPA also covers employee information, and section 4(2) makes you responsible for personal information held by your service providers. That includes your IT provider and your cloud tools, so vendor terms and access logs are part of the security picture.
Federally regulated businesses, and personal information that crosses provincial or national borders in commercial activity, bring the federal PIPEDA into play. Our BC PIPA guide sets out the detail; confirm which law covers which activity with counsel.
Breaches: what BC organizations should do
Unlike PIPEDA and Alberta's PIPA, BC's PIPA does not currently require organizations to notify the commissioner or individuals of a breach. That is not a licence to stay quiet. Failing to make reasonable security arrangements is itself a contravention, and the Office of the Information and Privacy Commissioner for BC publishes a privacy breach checklist for private organizations and a breach reporting form it expects to be used.
If the same breach touches people covered by PIPEDA or another province's law, mandatory rules may apply.
Contain
Reset credentials, isolate affected devices and stop the leak.
Preserve evidence
Keep logs and mailbox audit data before anything is wiped. Our forensics work is built for this.
Assess the risk to people
What information, how many people, and how sensitive.
Decide on notification with counsel
Using the OIPC BC checklist, and PIPEDA if it applies.
Keep a record
What happened, what you did and why. See breach notification support.
Where we start with a new BC client
The first weeks look the same for most clients: an inventory of accounts, devices and admin logins; MFA enforced everywhere; email authentication (SPF, DKIM and DMARC) on your domain; and a backup restore that has been tested and dated.
After that we work from the Canadian Centre for Cyber Security's baseline controls for small and medium organizations, which line up well with what PIPA section 34 expects in practice. Test your own email domain with the email spoof check.
Vancouver questions
Our BC service is remote-first. Tell us about any hands-on needs during scoping and we will confirm what is available for your office before you sign.
Under BC PIPA there is no mandatory reporting requirement today, but the OIPC BC expects organizations to follow its breach guidance and many report voluntarily. PIPEDA or other laws may make reporting mandatory for some breaches. Decide with counsel.
Yes. One support team, one tenant and one set of protections for everyone, wherever they work in Canada.
No. Quotes are built from users, devices and security level; see managed IT plans.
Related work.
- Case studyRecovering a Total ERP Database Outage in a Single MorningHow IT Rapid Support traced a total Spire database outage to a changed server network profile and had every affected workstation back the same morning.
- Case studyEmail Authentication for a Vaughan Smart-Home IntegratorHow IT Rapid Support audited a Vaughan smart-home integrator's email authentication and implemented DKIM and DMARC to shut down domain spoofing.
What we can do for you.
- Managed IT supportHelpdesk, monitoring, Microsoft 365, networks and backup under one agreement.
- Incident responseA 24/7 line to responders who contain first and preserve evidence.
- Cyber forensics and assuranceForensics, penetration testing, assessments and attestation letters.
- Privacy and AI governancePrivacy programs, breach support and responsible AI use.
We support British Columbia clients remotely and on site. See every location we serve.
All locationsWant this handled for your business?
Tell us your users, devices and sites. We are staffed 24/7 and reply with next steps. Quotes are built from your environment, not a price list. Active incident? Call (289) 582-9930, 24/7.