Contact IT Rapid Support.
IT support, managed IT, forensic matters, privacy and legal technology, from our office at 7810 Keele St in Concord, Vaughan. We are staffed 24/7. Active incident? Call (289) 582-9930 now.
Do not wipe devices, reset every password or contact the attacker before you speak with us. Keep affected machines powered on and disconnected from the network if you can.
Use the form on this page or call (289) 582-9930.
We are staffed 24/7.
Head office
IT Rapid Support Inc.
7810 Keele St
Concord, ON L4K 0B7
(289) 582-9930
IT support and managed IT from this office: IT support in Vaughan.
Vancouver office
1066 West Hastings Street, Suite 2000
Vancouver, BC V6E 3X2
(778) 803-7215
IT support and managed IT from this office: IT support in Vancouver.
Toronto and the GTA
Served from our Vaughan head office
What to put in your message
Tell us in a sentence or two what is happening, roughly how many people and computers are involved, and any date that matters: an insurance renewal, a client security questionnaire, an office move or a court deadline.
For a legal or forensic matter, say who you act for and whether a litigation hold already applies. Please do not attach evidence, screenshots of private messages or passwords to a first email. We will tell you how to send material safely.
What happens after you write
We read every enquiry, 24/7. If the request needs a conversation before it can be scoped, the reply suggests a call. When you are ready to go ahead, the engagement letter can be reviewed and signed online, so nothing waits on paperwork.
An active incident is different: do not wait for email. Call (289) 582-9930 at any hour.
Visiting and reaching us
- Where is the office?
- 7810 Keele St, Concord, ON L4K 0B7, in Vaughan near Keele Street and Highway 7. If you want to meet in person or drop off a device for examination, call first so the right person is there to receive it and the handover can be recorded.
- Do you come on site?
- Yes, across the GTA and York Region, from the Concord office. Most helpdesk work is done remotely; hardware, cabling and firewall work is booked on site.
- Is the line answered at night?
- The 24/7 incident line, (289) 582-9930, is for active incidents at any hour.
- When are you available?
- 24/7, for every kind of request.
- Do you serve Toronto and Vancouver?
- Yes. Toronto and the GTA are served from our head office in Concord (Vaughan), and we have an office in Vancouver. British Columbia clients are served from the Vancouver office at 1066 West Hastings Street, Suite 2000, Vancouver, BC V6E 3X2, (778) 803-7215.